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Refund Policy

Refund Policy for Fresh and Fresh

Last Updated: 15-9-2023

At Fresh and Fresh, we strive to provide you with the highest quality products and services. If you are not completely satisfied with your purchase, we are here to help with our refund policy.

1. Refund Eligibility

1.1. Groceries and Products: Refunds for grocery items and products are eligible under the following circumstances:

  • Quality Issues: If the products you receive are damaged, expired, or do not meet our quality standards, we will issue a full refund.
  • Incorrect Items: If you receive the wrong items in your order, we will issue a full refund.
  • Missing Items: If items are missing from your order, we will issue a refund for the missing items.

1.2. Food Orders: Refunds for food orders are eligible under the following circumstances:

  • Quality Issues: If the food you receive is of poor quality, inedible, or does not match the description, we will issue a refund.
  • Order Cancellation: If you cancel your food order before it has been prepared by the restaurant, we will issue a full refund.
  • Late Deliveries: If your food order is delivered more than 30 minutes late from the promised delivery time, we will issue a refund.

2. Refund Process

2.1. To request a refund, please contact our customer support team at:

within 24 Hours of receiving your order. Please provide your order number and details of the issue.

2.2. We are committed to processing refunds promptly. In most cases, refunds will be processed within 24 working hours from the time your request is received and approved.

3. Payment Method

3.1. Refunds will be issued to the original payment method used for the purchase.

3.2. It may take some time for the refund to be reflected in your account, depending on your payment provider's policies.

4. Non-Refundable Items

4.1. Certain items are non-refundable:

  • Perishable items (e.g., fresh produce) once they have been delivered and accepted by the customer.
  • Food items that have been prepared and delivered in accordance with your order.

5. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us at:

6. Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post any revised Refund Policy on our App, and the updated version will be effective when it is posted.

Please review this Refund Policy periodically to stay informed about our refund procedures.